24/7 Emergency Service in Jeddah
Madinat Al-Tabreed
Madinat Al-TabreedRepair Center - Jeddah
Home / Privacy Policy

Privacy Policy

We respect your privacy. This page explains in plain language what data we collect when you visit our website or contact us, why we collect it, who we share it with, and how you can control it.

Last updated: 4 October 2026

1. Who we are

washingtechnician.com is run by Madinat Al-Tabreed, a home appliance repair centre in Jeddah. Our address is 7005 Abi Al Qasim Al Roumi, Al Marikh, Jeddah 23253, Saudi Arabia. We are responsible for the personal data collected through this website.

2. Data we collect

Data you give us

When you call us, message us on WhatsApp or use the booking form, we may receive your name, phone number, district or address, appliance type and brand, and a description of the fault. The booking form on the contact page does not store anything on our website; it opens a ready-made WhatsApp message that you send yourself.

Data collected automatically when you visit

  • The pages you visit, how long you stay, and the page that sent you (such as a Google search).
  • Your device type, browser and operating system.
  • Your approximate location at city or country level, not your exact address.
  • Clicks on the call, WhatsApp and email buttons, and how you scroll through pages.

Server logs

Like most websites, our hosting server records the IP address, time and page requested for security and to prevent misuse.

3. Analytics tools and cookies

We use the following tools to understand how the site is used and to improve it. They place small cookies in your browser:

ToolCompanyWhat it measures
Google Analytics 4GoogleVisits, pages viewed, traffic source, country and city, device type, and clicks on the call and WhatsApp buttons.
Microsoft ClarityMicrosoftHeatmaps and anonymous recordings of scrolling and clicks on our pages. Clarity masks text you type into fields automatically.

You can delete or block cookies in your browser settings, and you can turn off Google Analytics with the Google opt-out add-on. The site keeps working normally.

4. How we use your data

  • To reply to you, book a visit and send a technician to your address.
  • To handle the warranty on a repair and contact you about it.
  • To see which pages and services are most in demand and improve the site’s content and speed.
  • To protect the site from harmful use.

We do not send you marketing messages without your consent, and we never sell or rent your data.

6. Who we share data with

We share data only with service providers that help us run the site, each bound by its own privacy policy:

  • Google: Google Analytics.
  • Microsoft: Clarity.
  • Meta (WhatsApp): when you contact us on WhatsApp.
  • Hostinger: website hosting.

Some of this data may be processed on these companies’ servers outside Saudi Arabia. We may also disclose data when required by a competent authority under the law.

7. How long we keep data

  • Booking and contact details: for as long as we provide the service and during the warranty period, then deleted unless the law requires a longer period.
  • Analytics data: kept by Google and Microsoft under each tool’s settings and policies, and no longer than 14 months in Google Analytics.
  • Server logs: for a limited time for security.

8. Your rights

Under the PDPL you have the right to:

  • Know what data we hold about you and get a copy of it.
  • Ask us to correct data that is inaccurate.
  • Ask us to delete your data once we no longer need it.
  • Withdraw your consent at any time.

To make a request, contact us by email or WhatsApp using the details below, and we will reply within a reasonable time as the law requires.

9. How we protect data

The site runs over an encrypted connection (HTTPS), and only staff who need customer details to deliver the service can see them. No method of sending or storing data over the internet is 100% secure.

10. Children

Our services are for adults, and we do not knowingly collect data from children under 18.

12. Changes to this policy

We may update this policy when the way we work or the tools we use change. The date of the latest update is shown at the top of the page. Last updated: 4 October 2026.

13. Contact us

You can also use our contact page (Arabic).